Andrew Luxem

Values and Competencies: Translate values into observable decisions and behavior

Values are published as nouns, but managers and employees lack a shared definition of the behavior, evidence, and trade-offs each value requires. This brief defines the output, failure check, and adoption test.

Andrew Luxem
Andrew Luxem
CRM, Lifecycle & AI Strategy

2 min read
The argument
Values are published as nouns, but managers and employees lack a shared definition of the behavior, evidence, and trade-offs each value requires.
The skill should translate values into observable decisions and behavior.
Use the standard in three real decisions or feedback conversations. Record where the definition failed to guide a consistent judgment.

Values are published as nouns, but managers and employees lack a shared definition of the behavior, evidence, and trade-offs each value requires.

The useful response is a mechanism that can translate values into observable decisions and behavior.

What the skill produces

The Values and Competencies skill turns supplied context into a values-and-competencies standard with observable behaviors, examples, boundaries, and review questions. It should label missing evidence rather than inventing it. The free skill packages this mechanism for explicit use. It does not fetch remote instructions, and the accountable human remains responsible for facts and decisions.

Run the mechanism

  1. Define each value in plain business language.
  2. Describe observable behavior and a decision where it applies.
  3. Test for conflicts, vague language, and evidence that can be reviewed fairly.

The responsible owner reviews the artifact against the source evidence and applicable policy before it is used. Unknowns remain visible, especially when they affect people, customers, or a consequential decision.

Failure check

A value becomes a slogan when different managers can use it to justify opposite behavior.

Adoption test

Use the standard in three real decisions or feedback conversations. Record where the definition failed to guide a consistent judgment.

Keep the skill only if it improves consistency, decision quality, or reviewability against that baseline. Revise the mechanism when the same failure survives another cycle.

Infographic

VALUES ARE NOT BEHAVIOR infographic
Andrew Luxem
20 years building CRM and lifecycle programs at Amazon, Ancestry, and Stanley Black & Decker.